Payments and Service Engagement Policy

This page governs payment, billing, cancellation, and engagement terms for clients of Raging Agency. By signing an engagement letter, paying an invoice, or accepting services, you agree to the terms below. This page does not replace your signed Master Services Agreement or scope of work; where the MSA and this page conflict, the MSA controls.

Pricing and fees

Pricing is defined in your subscription agreement or invoice. Pricing is not listed online. Payments are due on time through automatic billing. Processing fees apply by payment method (see Payment processing section below). Refunds are not available for past payments.

Payment processing and currency

All payments are processed through Stripe. Raging Agency accepts the following payment methods:

Processing fees are added to the invoice total. Financing may be offered by third parties such as Klarna or Affirm. Raging Agency does not set APR and does not control financing terms or eligibility. All amounts are listed and charged in USD.

Billing authorization and approvals

Keep an active payment method on file at all times. By signing an engagement letter or approving service, you authorize charges for invoices, subscriptions, usage fees, approved scope upgrades, and applicable taxes. Out-of-scope work may be charged to the method on file once approved in writing by an authorized contact. Approval methods include replying "Approved" by email to the itemized scope and price, or signing an updated scope of work or invoice. New fees and timelines begin upon written approval.

Late payments and refunds

Late fee: $50 per calendar day after the due date at midnight Eastern. No grace period. Late fees are auto-charged to the method on file.

Refunds: no refunds are available for past payments. This policy applies to onboarding fees, monthly retainers, ad spend already deployed, and any other previously billed amounts.

Term and renewal

Initial term: 6 months beginning on the first paid invoice, unless stated otherwise in your engagement agreement. After the initial term: the engagement continues month-to-month with auto-billing until cancelled in writing per the cancellation policy below.

Cancellation policy

After the initial term, provide 30 days written notice to cancel. To cancel:

1. Email info@ragingagency.com.
2. Complete a mandatory 30-minute feedback call. Schedule at +1 305 575 2683.

Late or missing notice may result in one additional billing cycle. When services end, the conversion landing page and associated domain provisioned by Raging Agency are taken offline and are not transferable to the client.

Early termination liability

Early cancellation during a fixed term (before the initial 6 months conclude) requires payment of the remaining contract balance in full by Stripe or bank wire. Cancellation is complete only when the final payment has settled and is retrievable by Raging Agency.

Client communication and project continuity

Office hours: Monday to Friday, 10 am to 5 pm Eastern.

Contact: info@ragingagency.com or +1 305 575 2683. Book meetings at ragingagency.com.

Response expectation: reply within 2 business days.

Non-response fee: $300 after 168 hours (7 calendar days) without reply by email.

Extended non-contact: services may be terminated without refund after 30 consecutive days of no communication. Acknowledge monthly reporting emails.

Websites, landing pages, and usage fees

Conversion landing pages and domains provisioned by Raging Agency are owned by Raging Agency and are not transferable to clients. Pages and associated domains are taken offline when services end. Usage fees for forms, AI, email, SMS, tracking, telephony, and similar services are pass-through at provider rates. Keep an active payment method on file for usage charges and applicable taxes. If the method fails or is removed, usage services may pause until the method is updated. Client remains responsible for incurred usage and applicable taxes. Reactivation may require prepayment and a reinstatement fee.

Website credit requirement

Include "Raging Agency" and a link to ragingagency.com in the website footer for 10 years from the publish date when Raging Agency builds or hosts a website or landing page for the client. Credit waiver option: one-time flat fee of $45,000 to remove Raging Agency branding from the project (standard payment processing fees apply). The waiver fee is non-refundable.

Advertising spend

Media budgets are not included in retainers unless explicitly stated in your engagement agreement. For PPC engagements, additional costs are billed directly by platforms such as Google, Meta, and TikTok. Client owns the Google Ads account and the billing method on that account, and remains responsible for all platform charges.

Ad budget change or stop policy

To change or stop ad spend on Google or Meta, email info@ragingagency.com with the exact subject line: "urgent billing method Google" (or "urgent billing method Meta" as applicable).

For permanent stops, include: business name, requester full name and phone number, the exact phrase "Stop all Google Ads spend" (or "Stop all Meta Ads spend"), desired effective date and time in Eastern time, and Google Ads Customer ID (or Meta Business Manager ID).

Requests are effective only after Raging Agency confirms by email with the effective date and time. Until written confirmation is sent, existing budgets and campaigns remain active.

Platform independence and disclosures

Raging Agency is not affiliated with Google, Meta, Facebook, Instagram, TikTok, YouTube, Microsoft, Apple, or any other platform. Platform policies, approvals, outages, auctions, fees, and algorithm changes are outside Raging Agency's control. Raging Agency does not guarantee inclusion, rank, placement, reach, impressions, clicks, calls, bookings, revenue, or profit. Clients are advised not to change budgets, ads, keywords, audiences, tracking, or billing without written coordination with the Raging Agency team. Reviews cannot be created, edited, hidden, or removed by Raging Agency. Only customers can leave reviews. Raging Agency does not engage in fake or incentivized reviews on behalf of clients.

Service changes and price updates

After the initial term, Raging Agency may update rates or service components with 30 days written notice to the client. Continued use of services after the notice period constitutes acceptance of the changes.

Chargebacks and collections

Unresolved chargebacks or payment disputes will trigger immediate service suspension. Client is responsible for bank fees, chargeback fees, reasonable collection costs, interest at 1.5 percent per month (18 percent per year), and attorneys' fees incurred in collection. Where the underlying amount or transaction structure permits a higher rate under Florida law, the higher rate applies up to the legal maximum.

Third-party costs and pass-through

All third-party fees including media, software, usage, telephony, SMS, email, printing, creators, and licensing are client-funded unless stated otherwise in the engagement agreement. Raging Agency may facilitate payments through its systems as a convenience. Client remains responsible for all third-party fees and applicable taxes.

Governing law and venue

This policy is governed by Florida law. Venue for any dispute is Miami-Dade County, Florida. Parties consent to personal jurisdiction and waive jury trial to the extent permitted by law.

Changes to this policy

Raging Agency may update this policy. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of services after updates constitutes acceptance.

Contact

Raging Agency
2121 Biscayne Blvd Suite 1275
Miami, FL 33137
Email: info@ragingagency.com
Phone: +1 305 575 2683